1. What kind of information do we collect?
Sign-up details: If you register or sign up for events, newsletters or publications on the site, we will ask you for personal information such as your name, email address, occupation and other contact details such as a contact phone number.
Venue Hire: If you hire the Venue for a function we will ask you for your name, address and country of residence, job title, where relevant, and contact details; including email and telephone number, and we may ask you for additional information as may be relevant to the particular event that you are hiring the Venue for. If provided by you, we may receive the names of your deletes or guests.
Feedback, surveys: We may also ask you for feedback about the Venue or to complete surveys.
2. What do we do with information we collect and what is our legal basis for this?
Third party processors: As is indicated below, we may use third party platforms and processors to deliver newsletters, process surveys, and process any request to update your data contact preferences. In using these third parties we are pursuing our legitimate interest to use third party technology to achieve greater efficiency within our organisation. To balance our interests against yours, we have taken steps to ensure these third parties maintain appropriate technical and organisational measures to keep your personal information secure.
Sign-up details: If you sign-up to receive our newsletter, (see “Marketing” section below), we will use your personal information to send these to you. Our legal basis for doing this is your consent. You have the right to withdraw this consent at any time, as explained in the “Marketing” section below.
Venue Hire: If you hire the Venue for an event we will process your information and take payment for the purpose of fulfilling that contact with you.
Online activity: The cookies we use tell us how you use the site and what pages you have visited. In pursuing this activity, we use our legitimate interest of improving the performance of the site, and to help us understand more about our customer’s interests and preferences, and to inform our marketing strategy. Some of these cookies are used for remarketing purposes and, if you agree, will be used to send you tailored advertisements. For more information, see “Cookies” below.
For all kinds of information collected: Please make sure that any personal details you provide are accurate and up to date, and let us know about any changes. Please get consent first before giving us anyone else’s information.
We will not share your information with any other organisation unless we have your permission first, unless we have a legitimate interest to do so (see section 5 below).
We may also use your information to carry out analysis and research to improve our publications, events and activities, customise our website and its content to your particular preferences, notify you of any changes to our website or to our activities that may affect you, to prevent and detect fraud and abuse, and to protect other users.
However you choose to engage with or support NEL, we may retain your information for our own legitimate business interests for statistical analysis purposes, in order to review, develop and improve our business activities. In this situation, we will only keep any personal information if it is necessary to do so, and will always put in place appropriate safeguards, including where possible anonymising or minimising the data retained.
We use a third party to provide cloud based data security, storage and disaster recovery service to backup data that we hold, we currently use Baraccuda Networks lncorporated. Baraccuda are a company based in the U.S. and store your Data outside the EEA. Baraccuda complies with the EU-U.S. Privacy Shield Framework. https://www.barracuda.com/company/legal/privacy
3. How long will we keep your information for?
General principle: We will only keep any personal information that you provide to us for as long as is necessary to fulfil the purpose for which you gave us the information and we will securely delete information when it is no longer needed for that purpose, as explained in more detail below.
Venue Hire: If you hire the Venue for a function we will keep your information for a period of 3 years for evaluation and business development purposes and will keep your details on our customer data base to be able to tell you about other opportunities to hire the Venue. If you do not wish to be contacted in this way, please write to us or email us at the contact details below.
Consent: We keep records of consent, and any withdrawal of consent, on our files for as long as your personal information is being used in line with that consent and for a period of 6 years after the consent is withdrawn (unless otherwise requested by you).
Processing for statistical analysis purposes: This type of processing will only be undertaken whilst we retain your personal information in line with the principles explained above.
If you sign up to our mailing list we will use your details to keep you informed about latest news regarding the Venue and its facilities.,
We use third party providers, Mailchimp and Salesforce to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. Please note that Mailchimp and Salesforce use servers hosted in the USA, but do comply with the EU-U.S. Privacy Shield. If you want to know more about how your information will be stored and processed. For more information, see Salesforce and Mailchimp privacy policies. If we use any other providers we will let you know when you subscribe.
If you no longer want to receive marketing communications from us, you can unsubscribe from our mailing list at any time by please clicking the unsubscribe link at the bottom of our emails or by emailing [email protected] detailing your name and email address. If you are given the opportunity to update your contact preferences in any email from us, this will link to a Surveygizmo form. If this function is not made available, please email us at the above address with your preference updates.
We use third party marketing services to tailor advertising to you based upon your browsing history on this website, for more information see “Cookies” below.
5. Who else has access to your information?
If as part of your Venue hire, you agree to use our suppliers for catering or Audio Visual services we will share your details with them in order that those services may be provided to you. Our current suppliers are Harbour & Jones Limited and Aztec Event Services Limited. Our legal basis for doing this is to fulfil the agreement with you for the hire of the Venue. We will also share your information as is necessary for the purpose of your access to the Venue with our security contractor, Universal Gurhka Security Services Limited, our legal basis for doing so is our legitimate interest of ensuring security at the Venue. We have appropriate agreements in place with these companies to ensure the security and protection of your information.
We may share your information within the Nesta group of companies, for the purposes of managing the event, grant or activity. Nesta currently provides all support and services for its subsidiary companies, therefore, our legal basis for sharing your information is to pursue the legitimate interests of shared resources and management reporting between the companies within the group. Our group companies will not process your data outside the EEA unless we notify you otherwise. Details of our group companies can be found here.
Why, the developer of this website, will have access to personal information that you provide, including your name and where you work, if provided, solely for the purpose of the administration and maintenance of the website. NEL has an appropriate agreement in place with Why to ensure the security of your personal information.
We may disclose your personal information to law enforcement agencies if required by law (in which case our legal basis for doing this is for compliance with a legal obligation), or to protect or defend ourselves or others against illegal or harmful activities (in which case, our legal basis for doing this is the pursuit of these legitimate interests).
This site contains cookies. Cookies are small text files that are placed on your computer by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to site owners. Most web browsers allow some control of most cookies through browser settings.
The site also uses performance cookies which collect information about how you use the site, such as how you are referred to it and how long you stay on certain pages. This information is aggregated and therefore anonymous and is only used to improve the performance of the site. If you want, you can block cookies by changing the settings on your browser. Please note that some of the features of the site may not work if you choose to block cookies.
We also use third party tracking cookies for marketing. These third parties help us to send you tailored advertisements about NEL, that we think may be of interest to you, based on what parts of NEL’s websites you have viewed. The advertisements will be shown to you on other search results pages, or on sites within Google’s or any other third-party display network. We do not collect any identifiable information through the use these third-party marketing services.
We take steps to protect your personal information and follow procedures designed to minimise unauthorised access or disclosure of your information. If you have a password for an account on this site, please keep this safe and don’t share it with anyone else. You are responsible for all activity on your account and must contact us immediately if you are aware of any unauthorised use of your password or other security breach.
8. Contacting us, exercising your rights and complaints
You are legally entitled to know what personal information we hold about you and how that information is processed, which includes the right to:
- what information we hold about you
- us to correct any mistakes in your information which we hold
- us to delete your personal information
- us to stop using your personal information or restrict how we can use it, for example if you feel it is inaccurate or no longer needs to be used by NEL
- object to us using of your personal information
- object to any automated decision making that we may do using your personal information
If you wish to know what information we hold about you, or wish to exercise any of your other rights as detailed above, or have any complaint about how we are using your personal information, then please email or write to us at [email protected] or 58 Victoria Embankment London EC4Y 0DS UK and provide enough information to identify yourself (e.g. name and address or any registration details).
If our information is incorrect or out of date, please provide us with information to update it. If you want us to delete, restrict or stop using any information we hold about you, please explain the reasons why you are asking this. If you are unhappy with how we are using your information, again please explain to us the reasons and we will investigate the matter.
You can also write to the same address if you have a complaint about this policy.
If you are unhappy with how any data rights request or complaint has dealt with you have the right to complain to the Information Commissioner at Wycliff House, Water Lane, Wilmslow, Cheshire SK9 5AF or the following link. https://ico.org.uk/concerns or helpline: 0303 123 1113.
Nesta Enterprises Limited a company limited by guarantee and registered in England and Wales with company number 08580327 Registered office: 58 Victoria Embankment, London, EC4Y 0DS
Email: [email protected]